Manager
Dear Customers,
Wineracks-plus.com is sponsored by Casa Select. Since 1994 we have been introducing new ideas and innovative products to satisfy every wish of our customers. Our top priorities are superior product quality coupled with an excellent customer service.
To exceed all your expectations is our goal!
This is why we guarantee top quality and top service with a performance that stands out among other retailers and mail order businesses. We put special emphasis on the following services provided:
High Quality Products
All our products are selected with a high demand on quality, materials, workmanship and functionality. With the help of product testing results by the German product testing foundation "Stiftung Warentest", we determine which products will be part of the carefully selected range offered in our shop.
Extended guarantee of 10 years on wine racks
The following conditions, which describe the requirements and scope of our warranty service, do not affect the warranty obligations arising from the purchase contract with consumers. The statutory warranty period of 2 years applies to all items.
Our products are manufactured to the highest quality standards. For this reason, we offer you an extended warranty of 10 years on all our wine racks. Thanks to this special additional warranty, you will continue to have security even after the statutory warranty period has expired.
Warranty scope: The warranty covers damage and defects to our wine racks that can be proven to be due to a material and/or manufacturing defect. If you make use of the warranty, we reserve the right to choose whether to arrange a repair, deliver a replacement item, or refund the purchase price.
Exclusions: The extended warranty does not cover damage caused by the following:
• Normal wear and tear
• Incorrect installation or assembly
• Improper use
• Failure to follow operating or assembly instructions
• Failure to observe the recommended environmental conditions
Important safety information: Our wine racks are intended exclusively for use in rooms with a humidity level between 45% and 65%. Damage caused by storage or use in excessively damp cellars or rooms with higher humidity is not covered by the warranty.
Warranty conditions:
• Warranty services do not extend the warranty period nor do they start a new warranty period.
• The warranty begins on the date of delivery. The invoice serves as proof of warranty or purchase.
• In the event of a warranty claim, please enclose a copy of the original invoice and send the item to:
Casa Select GmbH
Logistikzentrum
Richard-Klinger-Str. 11
65510 Idstein / Germany
Our service team will be at your disposal after the guarantee has expired to find a solution quickly and arrange for possible repairs.
Casa Select GmbH
Hagenauer Straße 1
65203 Wiesbaden / Germany
E-Mail: info@winerack-plus.com
Download and print guarantee conditions here
All-Round Service
Assembly: for the proper assembly of bulky goods or the installation of a climate control device, we offer you our all-round service. The majority of products are easy to assemble. However, if you need assistance or have any special wishes, we will gladly help you.
Consulting
For any questions, information and requests for advice concerning wine racks, wine storage, climatization and several other areas, our well trained staff is ready to give you assistance. Contact us per E-mail at info@winerack-plus.com.
5 Month Price Guarantee
Our prices are calculated with a short margin. Should you find a product you bought in our online store offered at a cheaper price within 5 months in other online stores based in the UK, in UK adverts or other catalogs from the UK, we will refund you the difference (proof required). Your legal rights are not influenced through this actions.
5 Month Return Policy
If you are not fully satisfied with the product purchased, you are able to return this item within a 5 month period. We will pay for the return delivery charges. To find out about our return policy in detail, take a look at our General Terms and Conditions.
Electronic Devices
Please note that all electronic devices are equipped with a european plug.
Planning - Free of Charge
We offer you a range of customized solutions for the proper storage of your wine as follows:
- When you choose to implement one of our standard systems, we will design a 2 dimensional layout plan free of charge. In order to complete this task we need to have a floor plan from the area where you would want build your wine cellar including the positioning of doors and windows.
- If you wish for us to design a 3-dimensional plan, there is a one-time charge in the amount of € 150. This amount will de deducted from the final invoice if the purchase has a minimum value of € 2.000.
- Furthermore, we also offer a variety of customized concepts and individual solutions for planning your wine cellar, your wine retail business, restaurant or wine bar. We work with a network of experts and professionals such as interior designers, architects and master craftsmen, whose purpose it is to find the optimal solution for your wine cellar. Of course, we also offer our assistance during the installation of your wine cellar as part of our services.